Follow are some excerpts from Best Secrets: Achieving Differentiation-What Are You Willing to Give Up? Bah Humbug! Doing Away with the Christmas Bonus Avoiding Bankruptcy with an "Informal 11" Change Champions When and How to Fire a Customer High-Powered Hiring: Finders, Minders, and Grinders Improving Internal Communications The Pain of Change The Politically Correct Way to Get Rid of a Political Problem Do You Have a Successor? Test #2: Sales and Sales Management